Returns for eligible Choosy Kids products are accepted within 30 days of the original purchase date for an exchange or refund. The item must be returned with the original packing slip and in original condition. The Move and Learn with Choosy system, special orders, and opened recorded media are not eligible for return unless found to be defective. The customer is responsible for all shipping charges for returned items. Please allow up to 2 weeks for your refund to be processed. Your refund, excluding original shipping costs, will be processed in the same manner in which payment was made.